Privacy Policy

Appliance Guardian (1000903099 Ontario Inc.) respects your privacy. This policy explains what personal information we collect, why, how we protect it, and your rights — consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

• Booking & contact details: name, phone, email, service address or postal code, and a description of the appliance issue — only what's needed to schedule and complete a repair. The enquiry form also asks, optionally, how you found us (for example Google Maps or a friend).
• Optional photos: if you send us a photo of the appliance or fault by WhatsApp or reply to our email, to help us identify the right part.
• Site analytics: privacy-respecting usage data (page views, device type) via Cloudflare Web Analytics (cookieless) and — only with your consent — Google Analytics and Microsoft Clarity, if enabled. Nothing you type into the enquiry form is sent to analytics. The one exception is your answer to the optional "How did you find us?" question, which is recorded only as the option you picked (such as "Google Maps"), never with your name, phone number or other details.

Why we collect it

• To schedule, perform, and warranty your appliance repair.
• To contact you about your booking (confirmation, technician en-route, follow-up).
• To improve the website and our service.
• We do not sell, rent, or trade your personal information. Ever.

Consent

By booking a repair or submitting a form, you consent to us using your information for the purposes above. Analytics and marketing cookies are opt-in via our cookie banner — essential site function works without them.

Third parties who process your data

Some service providers process limited data on our behalf. Several operate in the United States, so your data may be processed cross-border:

• Cloudflare — website hosting, privacy-first analytics (cookieless), the spam check on the enquiry form, and the email service that carries your enquiry to our inbox.
• Google (Gmail) — our business inbox, where an enquiry sent from this website arrives and is stored.
• WhatsApp (Meta) — only if you use the Continue in WhatsApp option: the message you choose to send and our conversation about your enquiry. WhatsApp handles messages under its own privacy policy.
• Google Analytics / Microsoft Clarity — if enabled, only if you accept analytics cookies.

How long we keep it

Booking and customer records are kept as long as needed to service warranty obligations and meet CRA record-keeping requirements (generally 6 years for tax records), then securely deleted. Analytics data is retained per each provider's standard retention window.

Security

The site uses HTTPS. When the form offers Send repair enquiry, our website processes your details and sends them as an email to our own business inbox so Usman can respond. The destination is fixed by us on the server; it is never chosen in your browser. Cloudflare Turnstile checks the submission to help prevent spam. The form does not save your details in browser storage or a website database, and the website never emails your details to anyone but us. Acceptance by our website does not confirm that Usman has already read the enquiry. When the form offers Continue in WhatsApp instead, your details are passed in a prefilled link and may appear in your browser history; tap Send in WhatsApp to deliver that message. We do not collect card numbers or take payments on this site.

Your rights

Under PIPEDA you may request access to the personal information we hold about you, ask us to correct it, or withdraw consent. Contact us and we'll respond within 30 days. If you're not satisfied, you may contact the Office of the Privacy Commissioner of Canada.

Changes

We may update this policy as the business evolves. Material changes will be reflected in the "last updated" date above.